Privacy Policy


Effective Date: February 24, 2026

Suncoast Trim Clinic, LLC (“Suncoast Trim Clinic,” “STC,” “we,” “us,” or “our”) is committed to protecting your privacy.

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit www.suncoasttrimclinic.com (the “Website”) or use our services.

By accessing the Website or using our services, you consent to the practices described in this Privacy Policy.

1. Nature of Services

Suncoast Trim Clinic, LLC is a self-pay telehealth facilitation and support platform.

STC:

  • Does not practice medicine
  • Does not independently diagnose, treat, or prescribe
  • Does not manufacture, compound, or dispense medications

Medical services are provided exclusively by independently licensed healthcare providers (“Providers”) who exercise independent clinical judgment.

This Privacy Policy applies to information collected, maintained, or processed by STC. Licensed Providers may maintain separate medical records and are independently responsible for complying with applicable healthcare privacy laws.

2. Information We Collect

A. Personal Information

We may collect personal information you voluntarily provide, including:

  • Name
  • Address
  • Phone number
  • Email address
  • Date of birth
  • Demographic information
  • Payment information
  • Information submitted through intake forms, scheduling tools, questionnaires, or communications

B. Health Information (Protected Health Information – PHI)

In connection with telehealth services, health-related information may be collected, including:

  • Medical history
  • Symptoms
  • Diagnoses
  • Treatment information
  • Provider communications

Certain health information may qualify as Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”).

To the extent STC functions as a business associate of licensed Providers, we handle PHI in accordance with HIPAA and applicable agreements.

C. Consumer Health Data (State-Specific)

Certain information related to your physical or mental health may qualify as “consumer health data” under applicable state laws, including the Washington My Health My Data Act.

We collect and process consumer health data only as reasonably necessary to provide telehealth coordination services, facilitate treatment, comply with legal obligations, or as otherwise permitted by law.

We do not sell consumer health data.

D. Compounded Medication Disclosure

If a treatment plan involves custom-compounded medications, relevant information may be shared with licensed compounding pharmacies for prescription fulfillment pursuant to a valid prescription.

Compounded medications are not FDA-approved.

E. Payment Information

Payment information is collected and processed by secure third-party payment processors.

We do not store full credit card numbers on our servers. A secure token may be retained for authorized recurring transactions where applicable.

F. Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Usage data
  • Pages visited
  • Referral sources

Information may be collected using cookies, pixels, analytics tools, and similar technologies.

3. How We Use Information

We may use information to:

  • Coordinate telehealth services
  • Facilitate communication with licensed Providers
  • Process payments and manage subscriptions
  • Facilitate prescription coordination with pharmacies
  • Provide customer support
  • Improve Website functionality and performance
  • Conduct internal analytics
  • Comply with legal and regulatory requirements
  • Send administrative communications
  • Send marketing communications (you may opt out at any time)

We do not use Protected Health Information for targeted advertising.

4. How We Share Information

We may share information with:

  • Independently licensed healthcare Providers involved in your care
  • Licensed pharmacies for prescription fulfillment
  • Laboratories or diagnostic partners
  • Payment processors
  • Telehealth technology providers
  • Hosting and cloud service providers
  • Analytics providers
  • Customer support platforms
  • Government authorities when legally required

We do not sell personal information, health information, or consumer health data.

We do not sell or share SMS consent data or phone numbers for marketing purposes.

We do not share Protected Health Information for advertising purposes.

5. HIPAA Compliance

To the extent STC handles Protected Health Information, we implement administrative, technical, and physical safeguards consistent with HIPAA requirements.

Access to PHI is limited to authorized personnel and licensed Providers as necessary for service delivery.

For more information about your rights regarding PHI, please refer to our Notice of Privacy Practices.

6. State Privacy & Consumer Rights

Certain states, including but not limited to California, Washington, Nevada, Colorado, Virginia, and others, provide additional privacy rights.

Depending on your state of residence, you may have the right to:

  • Access personal information
  • Request correction of inaccurate information
  • Request deletion of certain non-medical personal information
  • Obtain a portable copy of your data
  • Opt out of certain data sharing practices
  • Limit use of sensitive personal information (where applicable)

Washington residents may have additional rights under the My Health My Data Act regarding consumer health data.

We respond to verified requests in accordance with applicable law. We may require identity verification before fulfilling requests.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain Website functionality
  • Analyze traffic and performance
  • Improve user experience
  • Support limited marketing efforts

Third-party analytics tools (such as Google Analytics or similar providers) may collect information according to their own privacy policies.

You may control cookies through your browser settings. Disabling cookies may limit certain Website functionality.

We do not respond to “Do Not Track” browser signals where no uniform industry standard exists.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

  • Encrypted transmission of sensitive information
  • Secure hosting environments
  • Role-based access controls
  • Firewalls and intrusion monitoring
  • Vendor risk management

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

9. Data Retention

We retain information for as long as necessary to:

  • Provide services
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements

Medical records are retained in accordance with applicable state and federal record retention laws.

10. Children’s Privacy

Our services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from individuals under 18 without legally required consent. If such information is identified, we will take appropriate action consistent with applicable law.

11. SMS Communications

We may communicate via SMS regarding:

  • Appointment reminders
  • Scheduling updates
  • Care coordination
  • Account notifications

Consent to receive SMS messages is not a condition of receiving medical treatment.

Message frequency varies. Standard message and data rates may apply.

You may opt out at any time by replying STOP.

12. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be reflected by the revised effective date.

Continued use of the Website constitutes acceptance of the updated policy.

14. Contact Information

Suncoast Trim Clinic, LLC
1101 S Tamiami Trl Suite 103Q, Venice, FL 34285
(941) 900-4290
health@suncoasttrimclinic.com